We hold every customer in the utmost regard. Our foremost priority is to ensure that the men’s clothing you’ve ordered is delivered to you as swiftly as possible. The following details the entire journey of your order, from payment to delivery.
Note: Our orders only encompass product costs and shipping fees (if applicable). Customers are not obligated to pay import fees, duties, or VAT (Value-Added Tax).
Payment Confirmation
Once your order has been authorized and verified, a confirmation email will be promptly sent to you. This email serves as an official confirmation that your order has been successfully placed and is in the initial stage of processing.
Processing
For all countries, it typically takes 1 – 2 business days to process your order. Please note that holidays and weekends are not counted as business days. During this processing period, our dedicated team carefully prepares your men’s clothing for shipment, ensuring that each item is in perfect condition and ready to be dispatched to you.
Shipping
Shipping Duration
Regardless of the destination country, shipping usually takes around 7 to 14 business days. When your order is on its way, we will send you an email notification containing a tracking number. This tracking number allows you to monitor the progress of your shipment in real-time.
Shipping Fees
For all countries, if the total order amount is less than 99,wechargeashippingfeeof6.99. We offer free shipping on orders with a total value equal to or exceeding $99. This is our way of showing appreciation to customers for making larger purchases.
Delivery
Total Delivery Time
Please be aware that the total time it takes for you to receive your men’s clothing is the sum of the order processing time and the shipping time. For example, if you order a piece of men’s clothing, it will require 1 – 2 business days of processing time followed by 7 – 14 business days of shipping time. Therefore, you can expect to receive your items within 8 – 16 business days for all countries.
Logistics Matching
Our system automatically selects the most appropriate distribution logistics based on factors such as the sales platform, the size, and weight of the men’s clothing. If the street address of your order contains “PO Box”, the system will review and make a decision according to the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will mark the order as abnormal. In such cases, our customer service staff will promptly notify you to either modify the address or cancel the order.
Track Order Status
Self-Tracking
You have the ability to track your order status independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You can expect to see updates within 72 hours of receiving this email.
Tracking Methods
If you wish to track your order, simply click on the “Track Order” option for detailed information. In the event that there are no updates, you can send us an email, and we will check the details for you.
Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including but not limited to:
- Bad Weather: Heavy rain, tornadoes, floods, earthquakes, etc., can disrupt transportation and cause delays in the delivery of your men’s clothing.
- Local Factors: Strikes, statutory holidays, major international conferences, and other local events can also impact the normal flow of logistics and lead to delays.
- Peak Season Issues: A shortage of flights and personnel during peak seasons, along with other local reasons, may result in slower shipping times.
Contact Us
If you have any queries or concerns regarding our shipping policy or your order, please do not hesitate to get in touch with us.
Address: ROOM G18, UNIT F, 2/F FREDER CTR, MOK CHEONG ST 3 TO KWA WAN HK
Telephone: +85295694615
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC + 8)